Refund Policy
At Stadioo Global Limited, we operate as an independent ticket sourcing company. We purchase tickets to sporting events from official sources and list them for distribution through third-party marketplaces such as Viagogo, StubHub, and Vivid Seats. This Refund Policy outlines our position regarding refunds, cancellations, and order modifications.
​
1. No Direct Sales or Refunds
Stadioo Global Limited does not sell tickets directly to customers through our website.
All purchases are made through third-party platforms (e.g., Viagogo, StubHub, Vivid Seats), and their individual refund, cancellation, and return policies will apply.
We are not responsible for refunds or disputes related to transactions completed on those platforms.
​
2. Event Cancellations or Postponements
If an event is canceled, most third-party platforms will offer a refund or credit as per their policy.
If an event is rescheduled, your ticket may still be valid for the new date, but this is handled entirely by the platform through which you made the purchase.
Stadioo Global Limited has no control over event organizers’ decisions and is not liable for any losses resulting from event changes.
​
3. Platform-Specific Policies
Please refer to the refund policies of the platform where your ticket was purchased:
Viagogo: https://www.viagogo.com
StubHub: https://www.stubhub.com
Vivid Seats: https://www.vividseats.com
These platforms typically offer buyer protection and guarantee delivery or a refund under specific conditions.
​
4. Issues with Tickets
If you encounter issues such as invalid, incorrect, or undelivered tickets, you must contact the customer support of the platform where you made your purchase.
We can provide assistance in clarifying the source or status of a ticket if needed, but all refund claims must go through the third-party platform.
5. Our Role
We act as a supplier and reseller, sourcing tickets from official channels and listing them on external marketplaces.
We are not involved in the payment process, ticket delivery, or customer service of the third-party platforms.
6. Contact
If you have any questions or concerns related to this policy or need support in contacting a third-party platform, please reach out to us at:
Email: support@stadioo.com
Address: Unit 1113, 11/F, Peninsula Centre, No. 67 Mody Road, Kowloon, Hong Kong